Dear Customer
Angel Communities is delighted that you are coming on board. Please see below our policy document.
Access to the Fundraising platform:
Please access the event website: https://angelcommunities.org/home and register.
This allows you to use an all-in-one solution for ticket/table sales, event check-in, donating, and checkout.
The information, logos and images can be customised which you will have full, administrative control over your account once you register.
Send the link to your guests, encouraging people to register by a certain date.
Services
Payment Processing:
All payment processing is handled automatically (usually a 1.5% payment service fee applies), meaning no hassle following the end of the campaign.
Requesting Pay outs from sales
Pay Outs frequencies will be negotiated upfront, depending on the length of ticket sale period. A monthly sweep is possible, but the final payment will be after the event end date in case of any refund requests.
Refunds to cards are chargeable.
Customer Care
Any queries will be handled by our CE Team via phone call to + 44 203747 6765 or WhatsApp +44 7441 444005
We aim to answer your queries as soon as possible but in any event within forty - eight business days
Refund Policy for Organisers
Angel Communities’ priority is for a good outcome for our users in every situation
In the event of a refund being needed; the refund policy of the organiser of the event will be adhered to.
Pre-event: Refund should be freely available before the event date less our processing fee.
Post-event: Depending on the price of the ticket Angel Communities will retain an amount equal to 5 tickets and release it 30 days after the event, in the event there is no refund request.
NB: Dispute in the event of a request
A refund will be made, If the organizers cancel, move or reschedule